eResponse: Our Innovative Call Center



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	eResponse Group is the leading provider of smart, self-installed security and response systems that enable independence and personal well-being.

Our Innovative Call Center

Rapid Response
Our call center was started in 1992. Extensive investments of time and financial resources during the past three years have lead to an expanded facility, upgrades in telecommunication and signal processing technologies and improvements in our already award-winning work environment. No detail has been overlooked to improve the professional environment in which our operators efficiently monitor thousands of homes and businesses round the clock, every day of the year.

Rapid Response is Underwriters Laboratories (UL), Factory Mutual (FM), New York City Fire Department (NYC-FD) certified and is approved to monitor government facilities. Our facility is the most robust in the industry including:

Two 600KW Diesel Generators with 1200 gallon fuel tanks.
Dual Liebert Uninterruptible Power Supplies.
Dual Palo Alto Firewall Services.
Cisco 2950 series switches with redundant fiber optic links connected to two Cisco Catalyst 6509 core switches each with duplicated processors.
Quadruplicated Dell R-900 Dual Six-core Automation Servers
Triple telecom back-up. We are connected to four national providers: Verizon, Paetec, Sprint and AT&T plus two local providers, Level3 and Verizon.

People are the most important part of our monitoring facility and we hire and train the very best. Our staff development includes:

Extensive background checks
Minimum educational requirements
Initial and random drug testing
6-Week training program with SIA (Security Industry Association) certified instructors
EMT training for medical alarms
Monthly policy review meetings
Advanced training programs for supervisors and trainers

This program and the opportunity to work in an award-winning facility with the industry's most advanced security and communication technologies, attracts the best staff in the business. At Rapid Response, people make the difference. We encourage you to view our operations center at www.rrms.com.